section 12

 The ability to accurately put yourself "in someone else's shoes"– to understand the other's situation, perceptions, and feelings from their point of view – and to be able to communicate that understanding back to the other person.
Have you ever had one of those days when you just needed someone to talk to, someone to really get how you were feeling?  Feeling heard and understood is a human need. Everyone needs to feel understood. Empathy helps us get in touch with our feelings and gives us an emotional understanding of ourselves and others.